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TOA
President's
Update: Insurance Report Card Survey Results
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By Timothy L. Beck, MD
President, Texas Orthopaedic Association
Based
upon the recent TOA Insurance Report Card Survey findings,
TOA leaders will continue to advocate for improving provider
relations with United Healthcare, Blue Cross Blue Shield,
Aetna, Cigna, Great West Healthcare, and Unicare. Topics
TOA members thought needed improvement include customer
service, inappropriate denials, |
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inappropriate
payment policies, accuracy, payment timeliness, and compliance with
generally accepted pricing rules.
Please review
these
preliminary survey responses.
We welcome your suggestions for
future surveys and ask you to provide feedback including specific
proposals for improving survey questions or ideas leading to reducing
administrative burdens and /or improving carrier-physician relations.
1. More than half
of the members surveyed used the following insurance carriers:
a. United Healthcare - 94.3%
b. Blue Cross Blue Shield - 91.4%
c. Medicare – B - 91.4%
d. Aetna - 88.6%
e. Cigna - 77.1%
f. Great West Healthcare - 77.1%
g. Unicare - 71.4%
h. Humana - 68.6%
i. Pacificare - 68.6%
j. Champus/Tricare - 54.3%
2. When members were asked what carriers deserved to fail
this report card, the following responses were
(from highest to lowest):
a. United Healthcare
b. Blue Cross Blue Shield
c. Humana
d. Pacificare
e. Champus/Tricare
f. Aetna
g. Unicare
h. Medicaid
i. Great West Healthcare
j. Cigna
k. Medicare – B
3. According to members, the top five problematic areas
are (from highest to lowest):
a. Denials
b. Payment Policies
c. Accuracy
d. Payment
Timeliness
e. Compliance with
Generally Accepted Pricing Rules
4. According to members, the average denial rate is 16.9%
and the carriers most often listed are United Health Care,
workers' compensation, Blue Cross Blue Shield, Humana and Aetna.
5. According to members, the average percentage of claims
requiring additional back-end work is 21.1%.
6. According to members, the top five denial codes used by
carriers are:
a. CO: Contractual
Obligation
b. OA: Other
Adjustment
c. CR: Correction
and Reversals
d. PI: Payer
Initiated Reductions
e. PR: Patient
Responsibility
7. According to members, the top four problematic denial
codes:
a. OA: Other
Adjustment
b. PI: Payer
Initiated Reductions
c. CO: Contractual
Obligation
d. CR: Correction
and Reversals
8. According to members, insurance carriers most likely to
be dropped due to inefficiencies and administrative burdens are:
a. Workers
compensation
b. United Health
Care
c. Medicaid
d. Pacificare
e. Humana
f. Unicare
g. All
If you have not
responded, please go to click
here
and enter icrc-08-18-08 as the
access password. Or you may download the survey in PDF format by
clicking
here, and fax the completed survey to 866-864-1568.
The TOA
Board of Directors want to address concerns you have about your
practice of orthopaedic surgery in Texas.
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Workers'
Compensation Commissioner Says Closing the Drug Formulary Won't Happen
Until After December 2008
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By Michael Reed,
MPA, MBA, Director of Healthcare Delivery Systems
Texas Medical Association
On April 28, 2008,
Workers' Compensation Commissioner Albert Betts told a Senate State
Affairs committee that the Division of Workers' |
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Compensation
won't achieve its projected December 2008 deadline for adopting a
closed pharmacy formulary for workers' compensation patients. The
Senate Committee heard reports from Betts, Insurance Commissioner
Mike Geeslin and Public Counsel Norman Darwin of the Office of
Injured Employee Counsel as part of the committee's duties of
monitoring implementations of House Bill 7, the workers'
compensation reform measure passed in 2005. Chairman Robert Duncan,
R-Lubbock, told the three agency heads the committee plans to invite
them back to hearings in September for additional updates,
specifically including the DWC's next round of "report cards" on
workers' compensation insurance carriers and providers and
performance of workers' compensation health care networks in
assuring access to care for injured workers and improving
return-to-work outcomes.
Among the reforms
ordered under HB 7 was creation of a closed formulary to help reduce
costs and ensure that prescriptions reach injured workers promptly. A
status report on the formulary work, including a possible timeline for
the work, is expected to be released in the near future. The division
reported earlier this year that it intended to establish a closed
formulary -- listing medications eligible for use and reimbursement.
However, Betts told the committee that DWC is "not going to meet that
December date," but did not indicate a new date for completing the work.
Betts reported the division is reviewing formularies and treatment
guidelines for prescription drugs in use in other states and is
consulting with stakeholders. DWC's medical director, Dr. Howard Smith,
is working with stakeholders on the project. The division plans to hold
stakeholder meetings on the issue throughout the summer. Sen. Chris
Harris, R-Arlington, questioned how having a formulary would affect
providing "specialty drugs," which were not on the formulary list, to
injured workers. Betts said the formulary is "not intended to be
exclusive" as to the drugs which can be prescribed but is intended to
make it easier for system participants to know what drugs are expected
to be approved for use in particular situations. Sen. Leticia Van de
Putte, D-San Antonio, a pharmacist, urged Betts to look at the amount of
time required for pharmacies to deal with workers' compensation
prescriptions when drafting the formulary and treatment guidelines.
Filling an initial workers' compensation prescription can take pharmacy
staff members 20 minutes and refilling prescriptions also takes longer
compared to those for health care plans, Van de Putte said.
Data on
pharmaceutical usage in Texas has been collected and published in a
pharmaceutical descriptive analysis by the Department of Insurance's
Workers' Compensation Research and Evaluation Group. The group is
assisting DWC with data support for developing the formulary. The
Legislature mandated that the formulary include a fee schedule that is
fair and reasonable, helps ensure adequate access to medications and
services for injured workers and minimizes drug costs to employees and
insurance carriers. A recently released report by PMSI showed national
workers' comp drug costs increased 12% in 2007 and according to the
report the increases were mostly due increased utilization. Last
November the National Council on Compensation Insurance reported growth
in use of generic prescriptions and withdrawal of some popular drugs
from the market appeared to have helped stabilize drug costs as a share
of total workers' compensation medical costs, but warned that the trend
might be temporary and that prescription drug costs were continuing to
rise. Alabama, California, Delaware, Kentucky, Louisiana, Montana, New
Hampshire and Texas were listed by the council as "high-cost states" for
prescription drug use in workers' compensation. The Centers for Medicare
and Medicaid Services reported the national growth rate in spending on
prescription drugs dropped from a peak of 18.1% in 1999 to 5.8% in 2005.
The annual growth rate in the nation's overall health expenditures
declined from a high of approximately 8% in 2002 to a little more than
6% in 2005, the centers noted.
The Texas Medical
Association will continue to monitor the implementation of closing the
drug formulary in workers' compensation. The Association's guiding
principles continues to be that injured workers in Texas deserve
clinically appropriate and cost-effective health care. TMA also believes
that health care should be accessible to injured workers in a timely
manner within a reasonable geographic proximity. Workers' compensation
rules should be clearly defined, fair, simple to understand,
accountable, and easily accessible to all parties involved.
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This Week In Texas: Mignon
McGarry Memos
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By Mignon McGarry
TOA Legislative Advocate / Memo: Wed. November 28th,
2007
TOA Online Version: All Memos
August 13, 2008, Wednesday
Sen. Chris Harris
(R-Arlington) has gained a spot on the Senate Finance
Committee. Lt. Governor David Dewhurst moved Harris into
the
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slot left open
due to former Sen. Kyle
Janek's retirement.
Governor Perry recently appointed Andres Alcantar to the Texas
Workforce Commission. Alcantar is currently the deputy director of
the governor's Budget, Planning and Policy division.
The special election
to fill the vacancy in House District 55 will be held on November 4th,
the general election date. The seat was left vacant by the resignation
of Rep. Dianne Delisi.
Voters will choose a person to complete Delisi's current term as well
as a person to fill the seat in January.
The Governor's
Competitiveness Council, a group of 29 public and private sector
leaders who were tasked with identifying the issues affecting Texas'
competitiveness in the global marketplace, recently issued two
reports. One report suggests an energy plan to address maintaining a
reliable energy supply and giving Texas consumers tools to manage
their energy consumption. The Council's Report to the Governor is
broad based, addressing a variety of issues from education to the use
of technology. Both reports can be viewed on Governor's Perry's
website by clicking
here.
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What is the
Division of Workers' Compensation's Medical Quality Review
Panel
(MQRP)?
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By Michael Reed,
MPA, MBA, Director of Healthcare Delivery Systems
Texas Medical Association
Over the
years, I have had many physicians ask me about the Division of
Workers' Compensation's Medical Quality Review Panel (MQRP)
which |
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monitors the quality of health care in the workers' compensation
system. Medical quality
reviews, conducted by the Medical Quality Review Panel (MQRP),
are intended to ensure that employees receive reasonable and
medically necessary health care in a timely and cost-effective
manner. Each year, TDI-DWC selects categories of workers'
compensation system health care for review, based on
recommendations from the Medical Advisor, the TDI Research and
Evaluation Group, and stakeholder input. The Medical Advisor
and MQRP may apply evidence-based medical standards, including
adopted fee guidelines, treatment guidelines, and return to
work guidelines in reviews. The following categories are
scheduled for review during Fiscal Year 2008.
|
Category |
Review Factor |
Review Elements |
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Designated
Doctor
Decisions |
·
Number of overturned decisions
·
Very high or low impairment ratings
·
Frequency of Letters of Clarification
·
Frequency and severity of complaints |
·
Thoroughness of examination
·
Accuracy of Maximum Medical
·
Improvement date
·
Accuracy of Impairment Rating |
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Independent
Review
Organizations
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·
If reviewer has appropriate education, training and experience to
address medical issues in question
·
Frequency and severity of complaints |
·
Proof of professional certification
·
Appropriate medical records supplied for review
·
Use of evidenced-based decisions |
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Insurance
Carriers
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·
Excessive approval or denial of payments for medical care
·
Frequency and severity of complaints |
·
Payments for medical services
·
Accuracy of Peer Review Findings |
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Peer
Reviewer
Doctors
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·
If reviewer has appropriate education, training and experience to
address medical issues in question
·
Frequency and severity of complaints |
·
Proof of professional certification
·
Appropriate medical records supplied for review
·
Use of evidenced-based decisions |
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Utilization
Review Agents
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·
If reviewer has appropriate education, training and experience to
address medical issues in question
·
Frequency and severity of complaints |
·
Proof of professional certification
·
Appropriate medical records supplied for review
·
Use of evidenced-based decisions |
|
Surgery/Spine
Fusions
|
·
Number of surgical spine patients
·
Surgical re-admission rates
·
Percent of surgeries with fusions
·
Total amount billed |
·
Accurate diagnosis and testing
·
Use of evidence-based medical treatment
·
Compliance with accepted medical standards
·
Reasonable cost |
|
Pain
Management
|
·
Total number of patients
·
Average number of services per patient
·
Total billed charges |
·
Accurate diagnosis and testing
·
Use of evidence-based medical treatment
·
Compliance with accepted medical standards
·
Reasonable cost |
|
Prescription
Medications
|
·
Total number of prescription medications
·
Total amount billed per patient
·
Dose and duration of medications in review |
·
Accurate diagnosis and testing
·
Use of evidence-based medical treatment
·
Compliance with accepted medical standards
·
Reasonable cost |
Treatment Review Selection
Within the selected categories, the TDI-DWC Medical Advisor
identifies workers' compensation medical treatments that may
be outside accepted system norms. These treatments are subject
to the TDI-DWC medical quality review process. Selection for
this review does not mean the provided care was inappropriate.
Medical Advisor - Health Care Provider Communications
Health care providers whose treatment is identified for
possible review are notified in writing. The notification
explains why the treatment was selected. The letter also
invites the health care provider to provide the TDI-DWC
Medical Advisor with information about their circumstances
that may satisfactorily explain the differences between their
outcomes and system-wide results. In some cases, the Medical
Advisor may request medical and other records for clinical
review.
Clinical Review Process
If a clinical review is indicated, the health care provider
will receive a detailed Notification Letter explaining the
process and their rights and responsibilities. The MQRP will
conduct the clinical review and issue a Preliminary Report to
the Medical Advisor documenting medical evidence for their
conclusions. The health care provider under review has the
opportunity to respond to the report and present his or her
own medical evidence. The health care provider under review
will be offered at least one Informal Resolution Conference
(IRC) to discuss issues and concerns regarding the review.
A partial listing of potential outcomes, including sanctions,
of an MQRP review is detailed in the Medical Quality Review
Policy, available by clicking
here.
If the Medical Advisor recommends a sanction, TDI-DWC Legal
Services will send a Notice of Intent to Sanction Letter with
an attached Final Report to the health care provider under
review. The health care provider then has 20 days to request a
hearing at the State Office of Administrative Hearings (SOAH).
At any time prior to the hearing at SOAH, the health care
provider may request a meeting with TDI-DWC to discuss any
issues relating to the hearing.
MQRP policies related to the TDI-DWC Office of the Medical Advisor
can be located by clicking
here.
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