August 18, 2008

 

 
TOA President's Update: Insurance Report Card Survey Results
  

By Timothy L. Beck, MD
President, Texas Orthopaedic Association

Based upon the recent TOA Insurance Report Card Survey findings, TOA leaders will continue to advocate for improving provider relations with United Healthcare, Blue Cross Blue Shield, Aetna, Cigna, Great West Healthcare, and Unicare.  Topics TOA members thought needed improvement include customer service, inappropriate denials,

inappropriate payment policies, accuracy, payment timeliness, and compliance with generally accepted pricing rules.

Please review these preliminary survey responses.  We welcome your suggestions for future surveys and ask you to provide feedback including specific proposals for improving survey questions or ideas leading to reducing administrative burdens and /or improving carrier-physician relations.

1.  More than half of the members surveyed used the following insurance carriers:

a. United Healthcare - 94.3%

b. Blue Cross Blue Shield - 91.4%

c. Medicare – B - 91.4%

d. Aetna - 88.6%

e. Cigna - 77.1%

f. Great West Healthcare - 77.1%

g. Unicare - 71.4%

h. Humana - 68.6%

i. Pacificare - 68.6%

j. Champus/Tricare - 54.3%
 

2.  When members were asked what carriers deserved to fail this report card, the following responses were (from highest to lowest):

a. United Healthcare

b. Blue Cross Blue Shield

c. Humana

d. Pacificare

e. Champus/Tricare

f. Aetna

g. Unicare

h. Medicaid

i. Great West Healthcare

j. Cigna

k. Medicare – B

 

3.  According to members, the top five problematic areas are (from highest to lowest):

a. Denials

b. Payment Policies

c. Accuracy

d. Payment Timeliness

e. Compliance with Generally Accepted Pricing Rules

 

4.  According to members, the average denial rate is 16.9% and the carriers most often listed are United Health Care, workers' compensation, Blue Cross Blue Shield, Humana and Aetna.

 

5.  According to members, the average percentage of claims requiring additional back-end work is 21.1%.

 

6.  According to members, the top five denial codes used by carriers are:

a. CO: Contractual Obligation

b. OA: Other Adjustment

c. CR: Correction and Reversals

d. PI: Payer Initiated Reductions

e. PR: Patient Responsibility

 

7.  According to members, the top four problematic denial codes:

a. OA: Other Adjustment

b. PI: Payer Initiated Reductions

c. CO: Contractual Obligation

d. CR: Correction and Reversals

 

8. According to members, insurance carriers most likely to be dropped due to inefficiencies and administrative burdens are:

a. Workers compensation

b. United Health Care

c. Medicaid

d. Pacificare

e. Humana

f. Unicare

g. All

 

If you have not responded, please go to click here and enter icrc-08-18-08 as the access password. Or you may download the survey in PDF format by clicking here, and fax the completed survey to 866-864-1568.

 

The TOA Board of Directors want to address concerns you have about your practice of orthopaedic surgery in Texas.
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Workers' Compensation Commissioner Says Closing the Drug Formulary Won't Happen Until After December 2008
 
  

By Michael Reed, MPA, MBA, Director of Healthcare Delivery Systems
Texas Medical Association

On April 28, 2008, Workers' Compensation Commissioner Albert Betts told a Senate State Affairs committee that the Division of Workers'

Compensation won't achieve its projected December 2008 deadline for adopting a closed pharmacy formulary for workers' compensation patients. The Senate Committee heard reports from Betts, Insurance Commissioner Mike Geeslin and Public Counsel Norman Darwin of the Office of Injured Employee Counsel as part of the committee's duties of monitoring implementations of House Bill 7, the workers' compensation reform measure passed in 2005. Chairman Robert Duncan, R-Lubbock, told the three agency heads the committee plans to invite them back to hearings in September for additional updates, specifically including the DWC's next round of "report cards" on workers' compensation insurance carriers and providers and performance of workers' compensation health care networks in assuring access to care for injured workers and improving return-to-work outcomes.

Among the reforms ordered under HB 7 was creation of a closed formulary to help reduce costs and ensure that prescriptions reach injured workers promptly. A status report on the formulary work, including a possible timeline for the work, is expected to be released in the near future. The division reported earlier this year that it intended to establish a closed formulary -- listing medications eligible for use and reimbursement. However, Betts told the committee that DWC is "not going to meet that December date," but did not indicate a new date for completing the work. Betts reported the division is reviewing formularies and treatment guidelines for prescription drugs in use in other states and is consulting with stakeholders. DWC's medical director, Dr. Howard Smith, is working with stakeholders on the project. The division plans to hold stakeholder meetings on the issue throughout the summer. Sen. Chris Harris, R-Arlington, questioned how having a formulary would affect providing "specialty drugs," which were not on the formulary list, to injured workers. Betts said the formulary is "not intended to be exclusive" as to the drugs which can be prescribed but is intended to make it easier for system participants to know what drugs are expected to be approved for use in particular situations. Sen. Leticia Van de Putte, D-San Antonio, a pharmacist, urged Betts to look at the amount of time required for pharmacies to deal with workers' compensation prescriptions when drafting the formulary and treatment guidelines. Filling an initial workers' compensation prescription can take pharmacy staff members 20 minutes and refilling prescriptions also takes longer compared to those for health care plans, Van de Putte said.

Data on pharmaceutical usage in Texas has been collected and published in a pharmaceutical descriptive analysis by the Department of Insurance's Workers' Compensation Research and Evaluation Group. The group is assisting DWC with data support for developing the formulary. The Legislature mandated that the formulary include a fee schedule that is fair and reasonable, helps ensure adequate access to medications and services for injured workers and minimizes drug costs to employees and insurance carriers. A recently released report by PMSI showed national workers' comp drug costs increased 12% in 2007 and according to the report the increases were mostly due increased utilization. Last November the National Council on Compensation Insurance reported growth in use of generic prescriptions and withdrawal of some popular drugs from the market appeared to have helped stabilize drug costs as a share of total workers' compensation medical costs, but warned that the trend might be temporary and that prescription drug costs were continuing to rise. Alabama, California, Delaware, Kentucky, Louisiana, Montana, New Hampshire and Texas were listed by the council as "high-cost states" for prescription drug use in workers' compensation. The Centers for Medicare and Medicaid Services reported the national growth rate in spending on prescription drugs dropped from a peak of 18.1% in 1999 to 5.8% in 2005. The annual growth rate in the nation's overall health expenditures declined from a high of approximately 8% in 2002 to a little more than 6% in 2005, the centers noted.

The Texas Medical Association will continue to monitor the implementation of closing the drug formulary in workers' compensation. The Association's guiding principles continues to be that injured workers in Texas deserve clinically appropriate and cost-effective health care. TMA also believes that health care should be accessible to injured workers in a timely manner within a reasonable geographic proximity. Workers' compensation rules should be clearly defined, fair, simple to understand, accountable, and easily accessible to all parties involved.
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This Week In Texas: Mignon McGarry Memos

By Mignon McGarry
TOA Legislative Advocate / Memo: Wed. November 28th, 2007
TOA Online Version: All Memos

 

August 13, 2008, Wednesday

Sen. Chris Harris (R-Arlington) has gained a spot on the Senate Finance Committee.  Lt. Governor David Dewhurst moved Harris into the

slot left open due to former Sen. Kyle Janek's retirement.

Governor Perry recently appointed Andres Alcantar to the Texas Workforce Commission.  Alcantar is currently the deputy director of the governor's Budget, Planning and Policy division.

The special election to fill the vacancy in House District 55 will be held on November 4th, the general election date. The seat was left vacant by the resignation of Rep. Dianne Delisi.  Voters will choose a person to complete Delisi's current term as well as a person to fill the seat in January.

The Governor's Competitiveness Council, a group of 29 public and private sector leaders who were tasked with identifying the issues affecting Texas' competitiveness in the global marketplace, recently issued two reports.  One report suggests an energy plan to address maintaining a reliable energy supply and giving Texas consumers tools to manage their energy consumption.  The Council's Report to the Governor is broad based, addressing a variety of issues from education to the use of technology.  Both reports can be viewed on Governor's Perry's website by clicking here.
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What is the Division of Workers' Compensation's Medical Quality Review Panel (MQRP)?
 
  

By Michael Reed, MPA, MBA, Director of Healthcare Delivery Systems
Texas Medical Association

Over the years, I have had many physicians ask me about the Division of Workers' Compensation's Medical Quality Review Panel (MQRP) which

monitors the quality of health care in the workers' compensation system. Medical quality reviews, conducted by the Medical Quality Review Panel (MQRP), are intended to ensure that employees receive reasonable and medically necessary health care in a timely and cost-effective manner. Each year, TDI-DWC selects categories of workers' compensation system health care for review, based on recommendations from the Medical Advisor, the TDI Research and Evaluation Group, and stakeholder input. The Medical Advisor and MQRP may apply evidence-based medical standards, including adopted fee guidelines, treatment guidelines, and return to work guidelines in reviews. The following categories are scheduled for review during Fiscal Year 2008.

 

Category

Review Factor

Review Elements

Designated
Doctor
Decisions

·         Number of overturned decisions

·         Very high or low impairment ratings

·         Frequency of Letters of Clarification

·         Frequency and severity of complaints

·         Thoroughness of examination

·         Accuracy of Maximum Medical

·         Improvement date

·         Accuracy of Impairment Rating

Independent
Review
Organizations

 

·         If reviewer has appropriate education, training and experience to address medical issues in question

·         Frequency and severity of complaints

·         Proof of professional certification

·         Appropriate medical records supplied for review

·         Use of evidenced-based decisions

Insurance
Carriers

 

·         Excessive approval or denial of payments for medical care

·         Frequency and severity of complaints

·         Payments for medical services

·         Accuracy of Peer Review Findings

Peer Reviewer
Doctors

 

·         If reviewer has appropriate education, training and experience to address medical issues in question

·         Frequency and severity of complaints

·         Proof of professional certification

·         Appropriate medical records supplied for review

·         Use of evidenced-based decisions

Utilization
Review Agents

 

·         If reviewer has appropriate education, training and experience to address medical issues in question

·         Frequency and severity of complaints

·         Proof of professional certification

·         Appropriate medical records supplied for review

·         Use of evidenced-based decisions

Surgery/Spine
Fusions

 

·         Number of surgical spine patients

·         Surgical re-admission rates

·         Percent of surgeries with fusions

·         Total amount billed

·         Accurate diagnosis and testing

·         Use of evidence-based medical treatment

·         Compliance with accepted medical standards

·         Reasonable cost

Pain
Management

 

·         Total number of patients

·         Average number of services per patient

·         Total billed charges

·         Accurate diagnosis and testing

·         Use of evidence-based medical treatment

·         Compliance with accepted medical standards

·         Reasonable cost

Prescription
Medications

 

·         Total number of prescription medications

·         Total amount billed per patient

·         Dose and duration of medications in review

·         Accurate diagnosis and testing

·         Use of evidence-based medical treatment

·         Compliance with accepted medical standards

·         Reasonable cost

Treatment Review Selection
Within the selected categories, the TDI-DWC Medical Advisor identifies workers' compensation medical treatments that may be outside accepted system norms. These treatments are subject to the TDI-DWC medical quality review process. Selection for this review does not mean the provided care was inappropriate.

Medical Advisor - Health Care Provider Communications
Health care providers whose treatment is identified for possible review are notified in writing. The notification explains why the treatment was selected. The letter also invites the health care provider to provide the TDI-DWC Medical Advisor with information about their circumstances that may satisfactorily explain the differences between their outcomes and system-wide results. In some cases, the Medical Advisor may request medical and other records for clinical review.

Clinical Review Process
If a clinical review is indicated, the health care provider will receive a detailed Notification Letter explaining the process and their rights and responsibilities. The MQRP will conduct the clinical review and issue a Preliminary Report to the Medical Advisor documenting medical evidence for their conclusions. The health care provider under review has the opportunity to respond to the report and present his or her own medical evidence. The health care provider under review will be offered at least one Informal Resolution Conference (IRC) to discuss issues and concerns regarding the review.

A partial listing of potential outcomes, including sanctions, of an MQRP review is detailed in the Medical Quality Review Policy, available by clicking here.

If the Medical Advisor recommends a sanction, TDI-DWC Legal Services will send a Notice of Intent to Sanction Letter with an attached Final Report to the health care provider under review. The health care provider then has 20 days to request a hearing at the State Office of Administrative Hearings (SOAH). At any time prior to the hearing at SOAH, the health care provider may request a meeting with TDI-DWC to discuss any issues relating to the hearing.

MQRP policies related to the TDI-DWC Office of the Medical Advisor can be located by clicking here.

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